CF
CHANTEL F
1 reviews | Active since Jul 2014
26 May 2026, 12:04
Complaint ***NF has been closed
Dear FNB,
I requested a breakdown of my accounts over 40 days ago and, to date, I have still not received any response.
I also lodged a complaint through this portal, only for the query to be closed without receiving a call, feedback, or the requested account breakdown.
I do not understand why it is so difficult to provide me with a detailed breakdown, especially as FNB is alleging that I owe money dating back to 2022.
Please treat this matter as urgent and provide me with the full breakdown as requested. Failing this, my next step will be to escalate the matter to the Ombudsman.
Helpful (0)
Replies (1)0
Replies (1)CF
CHANTEL F's updateReviewer Update
26 May 2026, 13:09The service levels I have experienced from FNB have been extremely disappointing and among the worst I have encountered from any bank. This is not acceptable, as this is now the 4TH time I have requested this information, only to receive an email stating that my complaint has been closed without any assistance, feedback, or the requested account breakdown being provided.I have already waited over 40 days, and now I am expected to wait a further 5 days simply to receive information that should have been provided upon my initial request.Please escalate this matter urgently and provide me with the detailed breakdown of my account without any further delays.
CF
CHANTEL F's update26 May 2026, 13:09
Reviewer Update
The service levels I have experienced from FNB have been extremely disappointing and among the worst I have encountered from any bank. This is not acceptable, as this is now the 4TH time I have requested this information, only to receive an email stating that my complaint has been closed without any assistance, feedback, or the requested account breakdown being provided.I have already waited over 40 days, and now I am expected to wait a further 5 days simply to receive information that should have been provided upon my initial request.Please escalate this matter urgently and provide me with the detailed breakdown of my account without any further delays.