Complaint- New Credit Card Services Division

I app**** for an FNB Credit Card 5 months ago and to this date I still haven't received it. I have called the FNB call center several times, and repeatedly I have received terrible customer service. I have resubmitted my documents 5 times to FNB and every single time they have lost them. They continuously ask me to resubmit the same documents when I have already submitted them. Twice online, Once via fax and Once in person at a branch. When they asked me to submit them one last time, I refused and a call center agent said that I should feel free to go to another bank if I'm unhappy. When I asked for his name- he said it was Iqbal, however when I called back I found out that he had **** and I got his real name. I then called back and asked for a supervisor and 3 times I was told there were no supervisors available. The last time a senior agent said that she had forwarded my case to the floor manager named Shaun and he would call me back on the same day. Its been a week, and I still haven't heard back from them. I am EXTREMELY disappointed with FNB's service and will be moving banks in the next few weeks.This treatment of customers is disappointing and downright disrespectful.