COMPLAINT : MISLEAD AND **** TO BY TWO FNB CENTURION MALL BANKING OFFICIALS, CENTURION MALL BRANCH

I have lost all faith in FNB staff at branch level, namely Centurion Mall. SInce the 25th May 2023 i have made over 10 calls as well as approached the closest branch for assistance to no avail. Nobody wants to give me direct contact email for branch manager to address this matter further. The call centre has no sympathy and basically blames me but they do not understand that i acted on the direct promised advice from two officials within the Centurion Mall branch. Now i have been the loser of R3200.00 and FNB is just shaking their hands in the air, they are the third party, nothing they can do. As a client of this bank, for paying my bank charges etc. i feel i have been mislead, **** to by these two FNB Banking officials and I request them to be held accountable for their wrong advise they gave me and that FNB should be held liable through this negligence from their part, because i went into the branch requesting their expert advice and also enquiring if i should rather play safe and change my bank accounts, but these two ladies assured me high and low that it was not necessary to go to that extreme and even if monies was taken off my account I could reverse it. Up until today, nothing can be reversed, i have lost my R3200.00 and now, how now????? IF I CANNOT TRUST MY BANK WITH MY MONEY, THEN WHO CAN I TRUST, THEN EVERYTHING FNB ADVERTISES IS A LIE!!!!!!!!

(I WILL PROVIDE NAMES AND DATES ETC RELEVANT TO THE CONSULTANTS WHO ASSISTED ME).