1 reviews | Active since Jan 2018
Complaint lodged 11 Jan
FNB commented and got a person (Faith Buthelezi) to respond. I gave the instructions that the accounts must be closed, yet nothing has happened. I sent follow up e-mails to Faith on 15 and 17 January and 3 February - no response received. The end of last month FNB submitted their debit order again after Faith confirmed the accounts were closed. I do not believe these claims as the debit order evidence refutes this. FNB has lost sight of the small guy which used to bank with them.
Good day Koos001,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved to your satisfaction. I have escalated your comments to our FNB Share Investing and have requested that they be in contact with you.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Koos001,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved to your satisfaction. I have escalated your comments to our FNB Share Investing and have requested that they be in contact with you.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)