Complaint: Inaccessible Funds After Revolving Credit Limit Increase

I am writing to formally lodge a complaint regarding my revolving credit facility (Account number: ***) and the poor service I have experienced.

I increased the limit on my revolving facility via the FNB app. When I was unable to access the additional funds, I contacted the service chat on the app on 3 February, where I was informed that there is a hold on my account (Reference: CAS-***-B4D5G4).

I then phoned the call centre on 4 February and was advised that the issue would be resolved after 12:00. This has not happened. I was further told that I would need to phone again if it was not resolved, which is unacceptable.

As a Private Client, I find it extremely frustrating that I am required to repeatedly phone and follow up on an issue that should have been resolved internally. I am paying higher banking fees and a higher revolving credit cost due to the increased limit, yet I am unable to access or transfer funds on a facility that has already been approved.

Due to the lack of assistance, I was forced to reapply for the limit increase. The limit now reflects as increased, yet I still cannot access the funds.