Complaint ignored

<p>I am a long time customer of FNB and in most instances they have been reliable and helpful. But not this time.</p> <p>I used the original FNB Connect VOiP service until it was summarily closed in November last year. When this happened I was assured that any unused (prepaid) credit would be transferred to my account in December. I ended up with a small credit of R17,41 which has never been returned. Several emails about this have simply been ignored. Where is this money? ****** internally? </p> <p>My last complaint on 31/3/17 with reference ********** has also been ignored. </p>