1 reviews | Active since Jun 2015
Complaint - ********** transactions REF:***
I'm horrified at how slack FNB has become with Dispute Resolution & ********** Claims. I've logged 2 x Dispute Resolution Claims & 1 ********** Claim for 3 ********** transactions from my bank account, all of which have not been answered. I now have had another transaction deducted last week **********ly & have to register this ***** Claim as well. FNB you have left me no option but to cancel my account as apparently cancelling my cheque card wasn't sufficient enough!!! What's happened to your motto of how can we help you? I'd like this matter escalated & resolved within the next week. The first dispute was logged in Feb, then again in March, then the ***** Claim & cancellation of my cheque card was logged 30 April. Its now 18 May & still no resolution from your side.
Good day Tanya,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Tanya,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)