COMPLAINT FNB Secure chat is useless and they lie to clients

Just a few days ago i wrote a complaint.

I am writing another one today because of the same issue. If FNB doesnt want to fix this i think they shoul just tell me and close my acounts because clearly they are not in the business of assisting clients!!!!

I spent my whole morning being redirected and disconnected in their secure chat only to be told that they cant assist me and yet redirect me to else where. What nonsense is this? i mean if you guys dont want to assist just say so and close my accounts, this is totally uncalled for, everyone is just inefficient, no one knows what they are doing and others spend days sending you emails that keep on contradicting what they previously said. I WANT TO DO A NAME CHANGE ON MY SOLE PROP ACCOUNT!!!!! Is there no one that know where to send this query? a consultant on the secure chat just **** to me in confidence and said they have submitted my request and this will take 3-5 working days to effect, when i asked for a Reference number i was then told that my request failed because there is a different email address on file? I mean what kind of nonsense is this?

What is so hard guys i mean really?