Complaint: FNB ***** Department and Investigator Humphries – Inaction, Missed SLA, and Business Impact

I am lodging this complaint against FNB and specifically ***** investigator Humphries, whose inaction on my *****ulent credit card case has now gone three weeks past the bank’s own 30-day SLA.

The matter involves a *****ulent FNB credit card account opened in my name — an account I have never app**** for, never held, and never used. Despite this, FNB has ITC-listed me for alleged non-payment on this *****ulent account. This has placed severe constraints on my ability to access finance, directly jeopardising a multibillion-rand contract my business is currently engaged in.

Key facts:

Humphries is uncontactable — he does not answer calls, does not reply to emails, and has made no effort to progress the investigation.

FNB’s own recorded telephonic acknowledgement confirms the account cannot be found on their system.

I have repeatedly requested the escalation process and an escalation contact email address from FNB — no response has been given.

The FNB representative @Rb_sa on the X platform has been informed of this case twice, with no tangible progress.

The SLA of 30 days has been breached by over three weeks.

This is not simply an administrative oversight — the incompetence of FNB’s ***** investigation team is causing direct and measurable harm to my business operations, reputation, and growth prospects.

I demand:

Immediate escalation of this matter to a senior decision-maker in FNB’s ***** and compliance division.

Immediate removal of the *****ulent ITC listing.

A formal written apology acknowledging the delay, SLA breach, and the impact on my business.

If FNB continues to ignore this matter, I will pursue legal recourse, lodge complaints with the Ombudsman for Banking Services, and publicise the matter widely across consumer protection and financial justice platforms.