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Blondie M

1 reviews | Active since May 2012

18 Aug 2016, 08:06

Complaint - FNB Connect the worst

<p>I was offered SIM Cards a while by an agent from FNB, i accept the SIM cause i was told it is cheap and you will get more ebucks rewards. I agreed to take the SIM Cards, they were delivered to be in a couple of days then i thought maybe i should port; i did just that using the small guide that comes with the books. No one told me what i am signing up for. I used FNB for a while and was just not happy with the network so i contacted FNB Connect to request for my numbers again. I was assisted by Ayanda Zwane who i thought she helped but every time i call back she did a total different thing to the system. 1st i told her my frustrating, she then told me about the 60days waiting period which no one told me about, i told her that i cannot take this SIM any linger, she said she will ask her supervisor and she did cause i was on hold for some time, when she came back she told me i can reserve the port but will have to call Cell C, i did just that but when i called her again she told me that it can’t be done, i then started to argue that but you told me it can be done, then again did the let me check and see what i can do story, came back to me and told me she did something and i will be able to get my number again in 48hours and someone will call me, I’m still waiting for that call. I then decided to email again with that issues, got some girl i didn’t get her name and it seems like she didn’t even understand what she was talking about. my issue here is that, i don’t want this SIM Card any longer, i need my number though, another thing I’ve been told about term and conditions which i did not even agree to, no one even told me about this. Can i just have my old numbers back....I DONT WANT TO USE THIS SIM CARD ANYMORE! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Aug 2016, 08:17
Official

Good da blondz27,

Please accept our sincerest apology for the delay with your request. Your details were escalated toFNB Connect who will be in contact with you and provide you with detailed Feedback.

Thank you for allowing us the opportunity to assist you with your request.

The reference for your complaint is 993578

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)