1 reviews | Active since Jul 2016
Complaint-FNB Connect Sim Fails to Work
<p>FNB Connect has proven to be an utter disappointment. I was in an accident this morning and to my horror I could not call anyone , text or even connect to Whatsapp to try and get assistance , not only could I not contact anyone in my distress I could not receive any calls and this is the unreliable service that I had to endure in the midst of being side swiped by a vehicle that drove away from the scene. Someone had better explain how this nightmare of unreliable service can be cancelled as I am clearly paying for an unreliable service and i cannot wait for the next occurrence and hope that maybe just maybe FNB will connect me to anyone as the name implies,</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 974375.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 974375.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day,
Perhaps you should have mentioned that FNB Connect is still offline and the logged complaint cannot actually be resolved. You should have indicated that even though FNB Connect has problems, your staff members keep dialling a number that due to your service disconnects, does not connect and gives the impression it actually rings most of the time when for all intents and purposes I've had yet another day unable to connect, send messages or make calls. When your staff member eventually managed to get through to me, it was to inform me that I would be contacted by another department, with the debacle of service as it stands at present is it really expecting too much to have the right person contact me the first time. I suppose that is asking to much when I could not even get through to FNB Connect and low and behold when I do manage to get through, it goes without saying that holding and watching time pass on by must be deemed acceptable because i was on hold for extended periods of time, between having the call disconnected, agents unable to hear me and having to redial repeatedly to eventually between numerous calls be connected and disconnected yet again. So not only was I unable to get assistance when I needed it most, in the aftermath of my accident, I am yet again faced with the same nonexistent service and despite the bad service its a waiting game to maybe just maybe having FNB get it right this week, because as your own consultant advised theres no guarantee it will be tomorrow!
Good Day,
Perhaps you should have mentioned that FNB Connect is still offline and the logged complaint cannot actually be resolved. You should have indicated that even though FNB Connect has problems, your staff members keep dialling a number that due to your service disconnects, does not connect and gives the impression it actually rings most of the time when for all intents and purposes I've had yet another day unable to connect, send messages or make calls. When your staff member eventually managed to get through to me, it was to inform me that I would be contacted by another department, with the debacle of service as it stands at present is it really expecting too much to have the right person contact me the first time. I suppose that is asking to much when I could not even get through to FNB Connect and low and behold when I do manage to get through, it goes without saying that holding and watching time pass on by must be deemed acceptable because i was on hold for extended periods of time, between having the call disconnected, agents unable to hear me and having to redial repeatedly to eventually between numerous calls be connected and disconnected yet again. So not only was I unable to get assistance when I needed it most, in the aftermath of my accident, I am yet again faced with the same nonexistent service and despite the bad service its a waiting game to maybe just maybe having FNB get it right this week, because as your own consultant advised theres no guarantee it will be tomorrow!