AS
Arshana S
1 reviews | Active since Sept 2020
17 Sept 2020, 21:08
COMPLAINT FNB
First National Bank has ZERO customer service. Their customer service for home loans is NON-EXISTENT.
They do not return calls nor do they follow up on emails.
Panel appointed bond cancellation attorney charging 100% more than Legal Practice Councils guidelines. Reported this to FNB IN WRITING two weeks ago. No reply.
Then they force on insurance on bond account after bond paid up and insurance cancelled.
Forced to report them to the ombudsman.
Will never trust FNB ever again.
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Arshana S's updateReviewer Update
22 Sept 2020, 09:31I have been constrained to write a second review after no still no resolution by FNB. This matter has dragged on for FOUR years and no one is prepared to deal with or understand that if it goes to court FNB are going to be extremely embarrassed for not resolving it sooner.
Through no fault of ours FNB kept debiting our home loan account with home insurance after we sold our property and paid up the bond. They instructed their attorneys to cancel the bond and while that was happening they renewed the insurance on a property I no longer resided in.
Crazy! Bizarre! They do not understand how to maintain good customer service!
I have ZERO faith in their ability to resolve this. Now taking this to the ombudsman.
Through no fault of ours FNB kept debiting our home loan account with home insurance after we sold our property and paid up the bond. They instructed their attorneys to cancel the bond and while that was happening they renewed the insurance on a property I no longer resided in.
Crazy! Bizarre! They do not understand how to maintain good customer service!
I have ZERO faith in their ability to resolve this. Now taking this to the ombudsman.
AS
Arshana S's update22 Sept 2020, 09:31
Reviewer Update
I have been constrained to write a second review after no still no resolution by FNB. This matter has dragged on for FOUR years and no one is prepared to deal with or understand that if it goes to court FNB are going to be extremely embarrassed for not resolving it sooner.
Through no fault of ours FNB kept debiting our home loan account with home insurance after we sold our property and paid up the bond. They instructed their attorneys to cancel the bond and while that was happening they renewed the insurance on a property I no longer resided in.
Crazy! Bizarre! They do not understand how to maintain good customer service!
I have ZERO faith in their ability to resolve this. Now taking this to the ombudsman.
Through no fault of ours FNB kept debiting our home loan account with home insurance after we sold our property and paid up the bond. They instructed their attorneys to cancel the bond and while that was happening they renewed the insurance on a property I no longer resided in.
Crazy! Bizarre! They do not understand how to maintain good customer service!
I have ZERO faith in their ability to resolve this. Now taking this to the ombudsman.