Complaint

Your staff in the branches do not know what they are doing. My mother in law has been to a branch in Bushbuckridge to inform them that she will not be able to pay as she has been affected by the pandemic (Covid-19) and she was told that they will offer her another loan for 3 months to cover the existing debt that she has already and she will have to pay two loans after the three months instead of just suspending the loan for payment for three months. Does this mean that FNB does not offer payment holiday like other Banks and how will she be expected to pay two loans with no guarantee that she will still be employed by the time the Lockdown is over. Please contact her on the digits you have/myself for more information and as a loyal client for years, she wants a payment holiday and not another loan to pay the existing loan for 3 months also note that the loan will not be paid for the month of pay because of the lack of understand of your staff as a result her profile will be affected negatively.