SC
Shane C
1 reviews | Active since Mar 2026
02 Mar 2026, 13:52
complaint
I am beyond disgusted with the non-existent service from FNB. I am deeply, and I mean deeply, dissatisfied. I used to be a brand advocate who recommended this bank to everyone I knew, but FNB has utterly failed me. You have proven yourself to be a bank that no longer cares about its loyal customers. I have wasted a ridiculous amount of airtime calling your useless contact centre, I have walked into branches, and I have sent countless emails—all for my query to be completely ignored. This is gross negligence. I am demanding that a 'Good Samaritan' or anyone with a shred of competency within this institution contact me immediately to resolve this. My patience has run out. Contact: *** | Email: ***
Helpful (0)
Replies (1)0
Replies (1)SC
Shane C's updateReviewer Update
05 Mar 2026, 16:47Oh, absolutely bravo, FNB. I’m genuinely touched by the efficiency of closing a case without actually, you know, solving it!!! It’s a bold strategy to treat customers like ghosts—no calls, no emails, just a '****' and reference ***NF is gone!
I’m sure your retention department is thrilled with this revolutionary 'ignore them until they leave' approach. Truly 5-star service if the goal was to make me feel like a total afterthought. Maybe next time you can close the case before I even log it? Save us both the 'effort' of your non-compliance!!!!
I’m sure your retention department is thrilled with this revolutionary 'ignore them until they leave' approach. Truly 5-star service if the goal was to make me feel like a total afterthought. Maybe next time you can close the case before I even log it? Save us both the 'effort' of your non-compliance!!!!
SC
Shane C's update05 Mar 2026, 16:47
Reviewer Update
Oh, absolutely bravo, FNB. I’m genuinely touched by the efficiency of closing a case without actually, you know, solving it!!! It’s a bold strategy to treat customers like ghosts—no calls, no emails, just a '****' and reference ***NF is gone!
I’m sure your retention department is thrilled with this revolutionary 'ignore them until they leave' approach. Truly 5-star service if the goal was to make me feel like a total afterthought. Maybe next time you can close the case before I even log it? Save us both the 'effort' of your non-compliance!!!!
I’m sure your retention department is thrilled with this revolutionary 'ignore them until they leave' approach. Truly 5-star service if the goal was to make me feel like a total afterthought. Maybe next time you can close the case before I even log it? Save us both the 'effort' of your non-compliance!!!!