Complaint ***

In 2019, I think early i do not remember the date, my card was cloned 14 000.00 ( *****) I quickly went to the nearest Branch in a couple of minutes to close my account and made my statement. The branch was FNB - Pietermarizburg in Church Street. The lady that was helping me told me that my statement was sent to ***** unit to help me with my case and they will refund me. Then I waited for the couple of weeks and went back to the branch then they check on the system and told me that the mentioned unit is busy with my case. Again no body called me for the feed back. Then I tried to call several times with no luck, then I was under the impression that that maybe they are having a lot of cases they will get back. Mind you the stress was killing me, you can not tell me that you went to the bank to loan 30 000.00 and all of a sudden 14 000.00 taken away just like that. i have went through a lot of depression. After I did not get any feed back from both the Bank and ***** Unit, I searched the enquiries number for FNB, then I sent my Complain and then I got a response form Vuyo Maphanga asking me if I got a dead lock letter from ***** Department, then I responded back to say no hoping that there is something happening this time, i think it was the 9 October 2019. The case number on that letter was 824278, In February 2021, I made a follow-up with Vuyo Maphanga with no response. untill I was exhausted the options. I am so hurt with the service for FNB. You can not tell me that you dealing with a bank but, that you reported your case and the bank does not care with such a serious case, This is the money that Iam talking about here. And there were so unfair hence I had to pay their loan in full.