Complaint Debit Order Reversal on Gold Cheque Account

Good day. I am a very unhappy customer today. Few weeks bacnk I phoned the ********** 404 number and hold on for nearly 1 hour and 48 minutes and I can draw a statement to show you that. It was almost more than R220 airtime I lost and I did not get through. I could not go to a bank because my son had a operation and couldnt leave him alone at home. When I eventuallyt get through I requested a debit order to be reversed and STOPPED. Today that same debit order was paid by my bank. I request and demand that one of your consultants phone me back to resolve this issue as it is unacceptable to hold on for more than 1 hour. Who is going to pay my airtime?????? I lost my money. Standard Bank have an option you can choose then they phone their clients back, why not FNB?????? Maybe I must change my account and tell all my family members and friends who are at FNB to change to Standard Ban****!! Never in my life I had this bad experience with FNB, and I am very unhappy and sad.