COMPLAINT COVID DEBT RELIEF NOT AUTHORISED

To whom it may concern, Recently we received a SMS regarding the COVID relief fund which was due for payment. We did apply for the relief but never sent supporting documents, because we read the terms and conditions for approval, and saw that we were fully employed over the three month period, and thus did not qualify for the loan. We then proceeded to pay our commitments as per usual, due to the fact that we were employed over lock down period. As can be seen on our account all our debt was paid fully. We therefore require the bank to cancel the Debt Relief and all supposed subtractions to fund be reversed for the following reasons:

We were never contacted for permission to activate the relief All our debt commitments were fully paid over lock down period. No supporting documents were sent, thus how can bank approve relief We also require the bank to send a comprehensive statement of Relief account, because no one can say what debt was covered amounting to +-R 19,000, if all the debt was covered by ourselves. We then request the funds to be reversed and Relief account closed with immediate effect, we did not require assistance after all. As can be seen with picture above please explain what is happening and close and reverse the funds and account. Otherwise the Ombuds Man will have to contacted.