Complaint /complements

I walked in to the branch at Evaton mall around 9:40 to get assistance regarding my funeral policy.. A lady by the name of Ayanda (I think.... don't remember well) .

But the query I had was to do with funeral policy call centre urgencies of which she phoned the call centre to assist me then I spoke to Naledi (to assist me of changing the premium dates ) Though my premium was already debited on a wrong date ,it was beyond her role or dept to assist me and she transfered me to another lady@ banking dept whom I forgot her name ( a very rude lady who is not listening to me when I explain my query as her answers were irrelevant to mine ) She kept enforcing me to go out and get my bank statement shouting at me . I left the phone and go to Ayanda she then resolved my problem ...

If there be development regarding customer care please regard Ayanda as the candidate She is very helpful and polite to us though I don't even know her but it's like she knew me all along.

Well-done Ayanda