Complaint Closed Without Explanation or Refund – Completely Unacceptable

I am honestly shocked by the level of incompetence and complete lack of accountability shown in the handling of my complaint.

I lodged a complaint regarding a product that, in my opinion, does not satisfy Google’s own safety and consumer protection standards. After waiting, following up, and expecting a proper investigation, I suddenly receive a notification saying that the complaint has been “closed” together with a reference number… but absolutely no proper explanation, no transparency, no findings, and most importantly, no refund.

So basically the case is closed simply because somebody decided to close it, while the customer is left with the financial loss and zero answers.

This is not customer service. This is not consumer protection. This is simply a dismissive and extremely frustrating way of treating people after they trusted your platform and your systems.

What makes the situation even worse is the total lack of communication and accountability. If a complaint is rejected, customers deserve a proper explanation supported by facts and reasoning, not an automated closure notification that explains nothing and resolves nothing.

At this stage, it honestly feels like the entire complaint process exists only to create the illusion that consumers are being protected, while in reality complaints are simply pushed aside until customers give up.

Very disappointed. Extremely poor handling of a serious matter. What happens to the money i have not authotized now? I believe once again i will have no answer!