Complaint

On the 25th of September 2020 First National Bank made me aware that there is a transaction about to take place on my cheque account. I immediately made the bank aware that it was ***** and my card was immediately canceled by the bank. I immediately went to the bank and made a statement that someone had called me pretending to be an employee from another bank enquiring about my experience with the consultant who helped me apply for a personal loan. The person had all my personal details and wanted to confirm them and update the system for the debit order to be successful.Unfortunately the transaction had already gone through but surprisingly my bank statements show that the money was transferred from my account on the 29th of September 2020.The problem is that I made the bank aware of the ***** the same day the transaction was about to take place but they still processed the debt on the 29th of the same month. I have made a sworn statement with them and submitted police affidavits, the cellphone number that was used to contact me but still they haven't resolved my matter. What depresses me they never even bothered to update me until I demanded to speak to the branch manager last week. They only responded that the case is still being investigated and that was it Your assistance will be greatly appreciated. TJ Ikgopoleng