Complaint - Bad service from FNB's Contractors

I was paying my FNB loan through Ara. I then settled my account just before lockdown started. They then debited my account in April, of which I understood due to the fact the account wasn't closed via the Lockdown.

It's been almost two months, I've been struggling to get refunded. I'm always advised that the Manager (Michelle) will call me back. Recently I was advised another Manager (Irene) would call me back. That never happened.

I guess they're living up to their reputation, of only treating as certain portion of people with respect and as a valued client.

I am completely disgusted by the treatment I'm receiving.

It seems like the Standard answer to give a client is, you will be called back and not do so.

How a reputable company, that represents another reputable company like FNB - can treat clients like trash and don't face any repercussions.

Disgusted