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George A

1 reviews | Active since Jun 2012

08 Nov 2018, 08:13

Complaint and very very bad services

From: George Aschendorf Sent: 08 November 2018 08:01 AM To: 'FNB Premier'; ********** ********** ********** Cc: ********** ********** ********** ********** Subject: RE: FW: Debit order, salary and recipient switching made easy! - [External Email] CRM: ********** ********** 6

You people are so useless Since the 31/10/20108 you could not give the right answer I need a manager to contact me after 10 days you still do not know what the hell you’re doing NB READ MY EMAILO AND THEN YOU WILL UNDERSTAND I REALLY DO NOT KNO THAT YOU HAD BUNCH OF USELESS PEOPL THERE DO YOU UNDERSDTAND MY COMPLAINT BECASUSE THIS IS NOW REALLY REALLY UPSETING ME SINCE KLAST WEEK AND ALL THE EMAILS I SEND AND EVEN PHOEN IN STILL DO NOT KNOW WHAT THE HELL I WANT BECAUSE YOU ARE SO USELSS AND THE SERVICES IS REALLY BAD THE SERVICE IS **** UP ,BAD BAD BAD BADA The next email goes to hello peter SEE MY EMAIL BELOW AND CAN I GET A REPLY TODAY NOT LATER THEN TODAY All I wants for you GIVE A GOLD CHEQUE ACCOUNT WITH A NEW ACCOUNT NUMBER AND CANCELL ALL MY EXISTING PREMIER ACCOUNT NORMAL NEW GOLD CHEQUE ACCOUNT AND PAY FLAT FEE EVERYMONTH READ READ READ READ READ MY EMAIL BELOW From: George Aschendorf Sent: 05 November 2018 11:04 AM To: 'FNB Premier'; 'FNB Premier' Cc: ********** ********** 'FNB Premier'; 'FNB Premier'; FNB Debit Order Switching ********** Subject: RE: Debit order, salary and recipient switching made easy! ALL I WANT IS THE BELOW SINCE 5 DAYS AGON AND TODAY IS THE 6TH DAY Premier Cheque account Qualifying criteria Annual salary between R300 000 and R749 999 this 203 fee not sure 199

FNB Fusion Gold only one monthly fee of R155 Get up to 30 days' interest free on point of sale swipes

Please note no one has rep**** to my email this will series complication if it is not sorted out Why do I have the below account I really do not know because I do not qualify for this and you do not qualify for this then you do not get So I earn a month 23 000 If you Times that by 12 will have annual income 276 000 YOUR MOTO IS HOW CAN WE HELP YOU BUT INSTEAD YOU MAKE US DISADVANTAGE LOOK AT THE DIFFERNCE BELOW IF I DO NOT QUALIFY WHY WS I NOT ADVISE I THINK PEOPEMUST SEE THIS ON HELLO PETYER HO WA S******* AND YOU GIVING SOMETHING THAT I AM NOT ALLOWED TO HAVE BECAUSE OF MY INCOME AND YOU STILL GIVE IT TOP ME FIR THIS FEW OR LESSS YEAR I HAVE BEN ******* I WANT THE ACCOUNT CHANGE TO THE BELOW ONE Fnb fusion GOLD AND THAT IS HOW CAN HELP ME Premier Cheque account Qualifying criteria Annual salary between R300 000 and R749 999 this 203 fee not sure 199 FNB Fusion Gold only one monthly fee of R155 Get up to 30 days' interest free on point of sale swipes I have a: Complaint Regarding: Cheque Account Comments / Questions I REALLY HATE WHEN THE SERVICE IS BAD Good Morning Please not this must happen today I do not know why you give me the premier account when I am not earning more the 300 00 a year and the fees is also expensive. In the first place you must not allow it to happening just when you do not give people credit/loans you allow this to happen So change my account to the FNB Fusion Gold FNB Fusion Gold is a cheque account NB DO NOT TELL ME YOU CAN NOT ALLOW THIS 3 000 000 MY MONTHLY INCOME IS 23 000 I WANT BOTH THE PREMIER CHAUE ACCIOUNTS TO EB CANCELLED TODAY AND OPEN THE BELOW ACCOUNT RIGHT AWAIT THEY MUST DELUIVER THE CARD TOMORROW AT THE BELOW ADDRESS Thanks Regards Your income must be between R84 000 - R299 999 per year.. -----Original Message----- From: George Aschendorf Sent: 31 October 2018 11:23 AM To: 'FNB Premier' Subject: RE: FNB Premier Banking Online Complaint Request Ref: ********** 0 I have a: Complaint Regarding: Cheque Account Comments / Questions I REALLY HATE WHEN THE SERVICE IS BAD Good Morning Please not this must happen today I do not know why you give me the premier account when I am not earning more the 300 00 a year and the fees is also expensive. In the first place you must not allow it to happening just when you do not give people credit/loans you allow this to happen So change my account to the FNB Fusion Gold FNB Fusion Gold is a cheque account NB DO NOT TELL ME YOU CAN NOT ALLOW THIS 3 000 000 MY MONTHLY INCOME IS 23 000 I WANT BOTH THE PREMIER CHAUE ACCIOUNTS TO EB CANCELLED TODAY AND OPEN THE BELOW ACCOUNT RIGHT AWAIT THEY MUST DELUIVER THE CARD TOMORROW AT THE BELOW ADDRESS Thanks Regards Your income must be between R84 000 - R299 999 per year.. George Aschendorf Marketing Assistant to Ana Da Cruz Tel +27 (011) ********** Fax ********** 396 ********** MFP – Woodmead First Floor, Pebble Beach 8, Inanda Greens Business Park, 54 Wierda Road West, Wierda Valley, 2196 www.momentum.co.za

From: FNB Premier ********** Sent: 08 November 2018 07:40 AM To: George Aschendorf Subject: RE: FW: Debit order, salary and recipient switching made easy! - [External Email] CRM: ********** ********** 6 Importance: Low

Good day, I hope that this email will find you well. Thank you for your enquiry. Please be advised that you would need to contact our Debit order switching department on the below contact details with regards to closure of your account. elephone • ********** Option 2

Email • **********

I hope that you will find the above in order.

Have a lovely day further.

Kind Regards,

Lebo Denge | Premier Banker | FNB Premier 54 Wierda Road West, Block 10 Inanda Greens Office Park, Sandton 2196 | Tel: (087) 5 777 000 |

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Nov 2018, 09:20
Official
Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference  ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)


 


GA
George A's update09 Nov 2018, 10:21
Reviewer Update
Good morning Please note no one has come back to m regarding what I want and this is now going on for two weeks now Look at the charges below on the premier account and all I want is for them to give me new account number either fusion Gold cheques account or normal gold check account with flat monthly fee no Mather how many withdrawals I am doing Then they must cancel both the premiere accounts . I need this done today so that I can give my manager my new account number fro my salary to be paid on is this so bad and does it take 2 weeks to do it thanks 7 Nov 2018 #SERVICE FEES 0.00 -406.50 -530.85 07 Nov 2018 #VALUE ADDED SERV FEES 0.00 -36.95 -124.35 07 Nov 2018 #NON FNB ATM CASH WITHDRAWAL FEES 0.00 -40.80 -87.40 07 Nov 2018 #MONTHLY ACCOUNT FEE
GA
George A's update09 Nov 2018, 14:46
Reviewer Update
CAN YOU SEE WHEN I SAY THE SERVICES IS REALLY BAD From: George Aschendorf Sent: 09 November 2018 01:50 PM To: 'FNB Premier' Subject: RE: FNB Premier CRM: ********** ********** 0 I am waiting for your call now Thanks From: George Aschendorf Sent: 09 November 2018 01:38 PM To: 'FNB Premier' Subject: RE: FNB Premier CRM: ********** ********** 0 Call me now on 011 ********** My work number From: FNB Premier ********** Sent: 09 November 2018 01:37 PM To: George Aschendorf Subject: FNB Premier CRM: ********** ********** 0 Good day Aschendorf, Thank you for your communication with us at FNB. Please be advised that I have tried to contact you on the below contact details to no avail. Cell: ********** 409 Cell: ********** 865 Kindly confirm when I can make contact with you? Regards,
GA
George A's update20 Nov 2018, 11:59
Reviewer Update
Please note I phoned no one returned my call . I spoem to Later at Premier banking she want to transfer a FOR 3 WEEK NOW NOTHING HAS BEEN DONE AND I'M SICK AND TIRED OF THE FUNCKING BAD SERVICES FROM FNB I AM TAKING DRASTIC MEASURES NOW SEE BELOW id they want to phone now they can on ********** PLEASE SEE BELOW -----Original Message----- From: George Aschendorf Sent: 20 November 2018 11:48 AM To: 'FNB Premier' Subject: RE: FNB Premier Banking Online Complaint Request Ref: ********** 0 Contact us 1. Contact Details Send Message to Your team of Premier Bankers Country Code: +27 Contact Number: ********** 409 Email Address: ********** I have a: Complaint Regarding: Cheque Account Comments / Questions PLEASE NOTE THIS IS NOW THE LAST EMAIL I AM SENDING AND I AM VERY VERY UPSET BECAUSE NO IS LISTENING AND UNDERSTANDING ACCOUNT NUMBER ********** 7830 AND ********** 4669 MUST BE CANCELLED WITH IMMEDIATE EFFECT YOU ARE TAKING ME FRO GRANTED AND I HAVE ALL MY EMAILS AND I AM GOING TO THE OMBUDSMAN WITH ALL MY EMAILS IF THE ABOVE ACCOUNTS IS NOT CANCELED ONLY THE GOLD CHEQUE ACCOUNT MUST STAY BECAUSE I DO HAVE THE GOLD CHEQUE CARD WITH AND I AM NO GOING TO PAY THE CORRECT BANK FEES OF 105 INSTEAD OF WHAT YOU WHERE ROBBING ME WHEN I PAID 199 PREMIER CHEQUE. I AM GOING TO EMAIL THE OMBUDSMAN AND ASK HIM WHY IS FNB ALLOWING PEOPLE THAT EARNS LESS THEN 300 000 A YEAR THIS PREMIER CHEQUE ACCOUNT WITH THE HIGH FEES MY MONTHLY INCOME IS 23 000 AND AFTER TAX IS 19200. THIS IS REALLY UNACCEPTABLE FOR THE PAST YEAR AND MAY YEAR I WAS PAYING SO MANY FEES FOR TH WRONG ACCOUNT AND NOW YOU CAN T EVEN RECTIFY IT IT IS TAKING YOU ALMOST 3 WEEKS AND NOTHING IS STILL IFIF YOU NEED TO SPEAK TO ME CALL ME ********** THAT IS MY OFFICE NUMBER. I EVEN PHONE AND YOU STILL COULD NOT HELP ME 6HIS EMAIL AND ALL MY OTHER EMAILS FOR THE PAST 3 WEEKS IS GOING TO THE OMBUDSMAN MY SALARY IS GOING TO BE PAID IN MY GOLD CHEQUE ACCOUNT AND I AM NOT GOING TO BE RESPONSIBLE FOR UNPAID DEBTS THAT IS GOING THROUGH THAT PREMIER ACCOUNT THIS MONTH BECAUSE THIS IS NO THE LAST WARNING
GA
George A's update20 Nov 2018, 11:59
Reviewer Update
Please note I phoned no one returned my call . I spoem to Later at Premier banking she want to transfer a FOR 3 WEEK NOW NOTHING HAS BEEN DONE AND I'M SICK AND TIRED OF THE FUNCKING BAD SERVICES FROM FNB I AM TAKING DRASTIC MEASURES NOW SEE BELOW id they want to phone now they can on ********** PLEASE SEE BELOW -----Original Message----- From: George Aschendorf Sent: 20 November 2018 11:48 AM To: 'FNB Premier' Subject: RE: FNB Premier Banking Online Complaint Request Ref: ********** 0 Contact us 1. Contact Details Send Message to Your team of Premier Bankers Country Code: +27 Contact Number: ********** 409 Email Address: ********** I have a: Complaint Regarding: Cheque Account Comments / Questions PLEASE NOTE THIS IS NOW THE LAST EMAIL I AM SENDING AND I AM VERY VERY UPSET BECAUSE NO IS LISTENING AND UNDERSTANDING ACCOUNT NUMBER ********** 7830 AND ********** 4669 MUST BE CANCELLED WITH IMMEDIATE EFFECT YOU ARE TAKING ME FRO GRANTED AND I HAVE ALL MY EMAILS AND I AM GOING TO THE OMBUDSMAN WITH ALL MY EMAILS IF THE ABOVE ACCOUNTS IS NOT CANCELED ONLY THE GOLD CHEQUE ACCOUNT MUST STAY BECAUSE I DO HAVE THE GOLD CHEQUE CARD WITH AND I AM NO GOING TO PAY THE CORRECT BANK FEES OF 105 INSTEAD OF WHAT YOU WHERE ROBBING ME WHEN I PAID 199 PREMIER CHEQUE. I AM GOING TO EMAIL THE OMBUDSMAN AND ASK HIM WHY IS FNB ALLOWING PEOPLE THAT EARNS LESS THEN 300 000 A YEAR THIS PREMIER CHEQUE ACCOUNT WITH THE HIGH FEES MY MONTHLY INCOME IS 23 000 AND AFTER TAX IS 19200. THIS IS REALLY UNACCEPTABLE FOR THE PAST YEAR AND MAY YEAR I WAS PAYING SO MANY FEES FOR TH WRONG ACCOUNT AND NOW YOU CAN T EVEN RECTIFY IT IT IS TAKING YOU ALMOST 3 WEEKS AND NOTHING IS STILL IFIF YOU NEED TO SPEAK TO ME CALL ME ********** THAT IS MY OFFICE NUMBER. I EVEN PHONE AND YOU STILL COULD NOT HELP ME 6HIS EMAIL AND ALL MY OTHER EMAILS FOR THE PAST 3 WEEKS IS GOING TO THE OMBUDSMAN MY SALARY IS GOING TO BE PAID IN MY GOLD CHEQUE ACCOUNT AND I AM NOT GOING TO BE RESPONSIBLE FOR UNPAID DEBTS THAT IS GOING THROUGH THAT PREMIER ACCOUNT THIS MONTH BECAUSE THIS IS NO THE LAST WARNING