Complaint and Very Awful Service

I spoke to two consultants in the beginning of the month regarding reversing unauthorized debit orders. The first consultant advised that YES the other department would be able to reverse it, as it was done before in December 2018. Called through to the other department, the consultant was rude and said that the COMPLAINTS department was incorrect of the process. I was calling from a branch and it took me the whole day, just to get negative feedback from FNB consultants. I have taken it further to the NCR and Financial Ombudsman regarding my request. All my debit order for the month of January 2019, should be reversed as they were unauthorized and I have made arrangements to pay-off the creditors. I'll be waiting for feedback within 24 hours from FNB and they would need to teach their advisors or consultants on how to speak professional over the phone. Furthermore I don't trust FNB and will be switching my bank account to another bank if my debit orders is reversed before Wednesday, the 27/02/2019. My name is Joseph Noah, ********** 134089, ********** 853