Complaint against Legal at FNB

Good day On the 20 August 2019 i was at FNB bank checking my business account to get an overdraft othe account only to be told that im a high risk client. After a few phone calls to the legal division it was established that it was for an unpaid loan and the closed of balance is R1778.00. I agreed that i wiĺl pay that amount to have the risk uplifted on my name. The consultant advised that she didnt know how to and will escalat3 it to higher level. Agreed and got a reference number and left the bank. O the 22nd August 2019 i get a call from legal again and low and behold the consultant again didnt know what to do. She said she will escalate it again and will get a caĺl within 24 to 48 hours. To date i have not received any call. As a business client with FNB bank i want to solve this matter as it is affecting my credit rating. But nobody in the legal division have any idea on how to go forward. Why would you phone me knowing my complaint only to tell me you cannot assist me n refer me again. It is terribly un professional and this is now leading me to change bank accounts as i cannot get any help in trying to solve my problem which i am prepared to sort out. But it doesnt seem to bother the staff at FNB.