Complaint Against FNB – Missing PayShap Transfer

I am extremely disappointed with the handling of my PayShap transaction by FNB.

Yesterday at 16:03, I made a PayShap transfer from my FNB account to my Standard Bank account. The money was debited from my FNB account immediately, however it has still not reflected in my Standard Bank account. I contacted FNB customer service and was informed that the query investigation could take approximately 7 days to resolve. This is very concerning considering that PayShap is marketed as an instant payment solution. Customers should not be left without access to their money for such lengthy periods especially when funds disappear between accounts. I expected better service, urgency and accountability from a major bank like FNB. I would appreciate urgent intervention and resolution of this matter.