Complaint Against FNB Bank: Access Issues and Unjust Service Fees

I am writing to express my deep dissatisfaction with the service I have received from FNB Bank regarding my banking application access.

I left the country and subsequently found myself locked out of my FNB application. Despite multiple attempts to resolve this issue through your complaints division, I was informed that the representative handling my case was on leave, leaving my matter unresolved for an extended period.

In my effort to rectify the situation, I even sent a representative to the bank with an original copy of my ID and attempted to discuss the issue over the phone with a banker. Unfortunately, I received no assistance in regaining access to my account, which forced me to open a new account with another bank just to conduct essential transactions.

After three and a half months of frustration, I finally regained access to the banking application. However, I am now being informed that I must pay service fees in arrears in order to close my account. This is perplexing, as I have endured a continuous struggle to access my account, and I am left questioning what services I am being charged for.

As a customer with a premium account that incurs a monthly fee, I expected a much higher standard of service. This experience has been incredibly disappointing, and I feel that FNB has failed to meet its obligations to its clients.

I urge FNB to review my case and consider waiving the service fees associated with an account that I have struggled to access for so long. Thank you for your attention to this matter; I look forward to a prompt resolution.