Complaint against First National Bank (FNB)

Good day, I’m writing this review with a disappointment with the First National Bank (FNB) service on the 8th of August 2024 money was withdrawn from my two different accounts R1900 was withdrawn from the Zero account and R1500 was withdrawn from the Easy account using one card and atm machine put in mind I had my cards for the two different accounts with me, I went to report the issue and opened a ***** case whereby I patiently waited for them to investigate throughly with the transactions, to my surprise FNB only gave feedback on the transaction of the Easy account the zero account which is R1900 wasn’t investigated and I never got any feedback, I tried to appeal with them and explain what happened but it seemed like they did not listen and take my complaint for further investigation, until today haven’t got the feedback and my money was never refunded, was on business now I owe people and my business is falling apart since this incident happened!! Anyone who can kindly assist or advise me on how I should do in this situation I would really appreciate!!! To my knowledge and experience I know that it’s not possible to withdraw money from 2 different accounts using one card number, I’ve proof of everything the transactions and the card number that withdrawn money from my both account