Complaint againat stuff member

Good Day

I would like to lay a complaint against FNB and the consultant that i was on a call with this morning.

I'm Mr Mlangeni a business onwer account at FNB, i lost my FNB card about 2 weeks ago, i app**** foe a new car and it was said that it would be delivered to me within a week and up to now it has not be delivered, my linw of work does not five me.time.to visit the bank hence why i phoned it for card to be delivered.

So while waiting for this card the only way i can get cash if needed is through ewallet service,i had an incident thia morning where an ewallet of R2000 was done but according to the system 2 ewallats were done of both R2000 and on the number i was sending to it reflected a zero balance, so i phoned customer service to query this and was assisted by one of their consultant named Thobile Nhlapo at 08h05 am today, she was so rude towards me and was speaking while i also tried to explain my issue to her, she did acknowledged that this was a system issue on their side, but when i asked her for a solution to this since i needed the funds asap she reaponded in a rude manner saying i should not speak to her like i'm speaking to a child and she dropped the call on me without resolving my issue.

I have been a very loyal business client of FNB and do not deserve such a treatment from their stuff member, this has also made me think twice about keeping my account with FNB if this is the service i will get from them