Complaint after complaint and still fnb does nothing to improve services

After having an issue last month with ebucks allocation for the 2rand a liter cash back this month I have called to ensure that they have no problems and yet again you would not put it past FNB to have issues yet again!!! I have called and the gentlemen who assisted me advised yet again even though I paid with the virtual card via my app it still shows that the payment was done with my card. If you going to offer services that don't work correctly and is filled with flaws why advertise to gain more clients with false information regarding the ebucks earnings. This is absolutely ridiculous service from FNB yet again! I even advised to review the history on my account as there was an error with the virtual card and created a new one and updated the password before filling up in the next few minutes. Over 3000 rand worth of fuel spent and when it comes to my ebucks allocation fnb keeps making an excuse not to pay and I must spend my time, money and effort to prove that indeed there was an issue just like last month! I am honestly getting drained out and tried of running after you guys to sort out an issue today I have spent over 150 rand on airtime on being on hold for a long time with no feedback and being transferred from department to department is this the type of service that you provide to the client to go through inconvenience each and every month where is the logic behind the operations and technical issues. After getting tired of being on hold and no response I have terminated the call as I can't keep waiting on the line with no feedback in almost 30 minutes! I request for the ebucks to be allocated and I will be sending an email with the slips as proof I also will expect a refund for the airtime that I have used! As the customer it's not my responsibility to keep on telling you guys the technical issues that are going on this is totally unfair. Should this matter not be dealt with as a matter of urgency I will proceed with logging a complaint with the consumer goods and services ombudsman to deal with this issue. I expect feedback to be provided in writing via an email as each time you guys previously tried to call the line rings for a few seconds and the call is dropped by the agents who call me. I am very disappointed and should these issues persist I will have no other choice but to move my banking needs to another provider without all these issues. People be very aware when you deal with fnb!!!