COMPLAINT

I recently attempted to upgrade my savings account to a cheque account through the app, but the request was declined. I then contacted your call centre, and the representative informed me that if the application was declined on the app, it would also be declined through them.

I find this disappointing, especially since I have been a loyal customer for over 15 years and have previously held a cheque account with you. It’s quite frustrating that I am contacted regularly with offers for loans and credit cards, yet I’m unable to upgrade to a basic cheque account.

Could you please review my profile and provide a clear explanation for the decline? I would appreciate your assistance in resolving this matter.