Complaint addressed efficiently

After posting my complaint on hello peter, FNB immediately sprung into action to address it. I got a call a day later by a representative saying they were going to correct the surname on my account and send me a new card at no cost to me.<br> <br> The representative said she was not sure why it wasn't done initially because they had my marriage certificate on file. So it was a little shocking to think that the four people I spoke to beforehand for help had not even bothered to check my profile, which would have saved us both a lot of trouble.<br> <br> Nonetheless, I received the new card today by courier and am now pleased to see my account reflects the correct surname. Thanks for getting on top of this FNB!