1 reviews | Active since Oct 2018
Complaint about Terrible Service and Lack of Communication
Dear Sir/Madam,
I am writing to express my utmost disgust and disappointment regarding the abysmal service I have received from FNB. As a long-standing customer, I have always held your bank in high regard, but recent experiences have shattered my faith in your ability to provide satisfactory service.
First and foremost, I would like to highlight the issue regarding the reactivation of my Flexi option. It is imperative to note that my home loan has been paid up in full, and I have been attempting to have the Flexi option reinstated. However, I have been met with nothing but terrible communication and zero feedback from your bank.
My frustration has only been exacerbated by the fact that I have been sent from pillar to post, forced to recount my issue to multiple representatives, and endure a complete lack of accountability from your customer service team. To make matters worse, I have been compelled to resend my documentation on every single occasion (a total of three times), despite being assured that it had been received.
This level of incompetence and inefficiency is simply unacceptable from a bank of your reputation and stature. As a customer, I expect and deserve prompt, efficient, and transparent communication. Regrettably, FNB has failed to meet even the most basic expectations in this regard.
Therefore, I kindly request that you address this matter immediately. I insist on receiving immediate communication regarding the reactivation of my Flexi option, as well as a comprehensive explanation for the series of mishaps and miscommunications that have plagued my interactions with your bank thus far.
I trust that you will take this complaint seriously and ensure that appropriate measures are taken to rectify the situation promptly. Failure to do so will leave me with no choice but to consider alternative options and share my disappointing experience with others.
Please acknowledge receipt of this complaint and provide me with a clear timeline for resolution. You can reach me directly at (number in profile) I expect your prompt attention to this matter.
Yours sincerely
Mrs. Engelbrecht
I am writing to express my deep concern regarding the lack of response in relation to the opening of my flexi account. As a valued customer, I have been patiently waiting for updates on this matter, but the prolonged delay has left me with no choice but to escalate this issue further.
The level of service I have experienced thus far is utterly unacceptable, and it fails to meet the standards I expect from your esteemed organization. I kindly request that you provide me with the necessary feedback regarding the status of my flexi account at the earliest convenience.
I must emphasize that if I do not receive a prompt and satisfactory response, I will be compelled to take this matter public, as well as seek assistance from the ombudsman. It is my firm belief that such action should not be necessary, as a reputable institution like yours should be committed to addressing customer concerns efficiently and effectively.
I trust that you understand the gravity of the situation and the potential consequences it may have for your organization's reputation. I anticipate a swift resolution to this matter and a timely update on the progress of my flexi account.
I am writing to express my deep concern regarding the lack of response in relation to the opening of my flexi account. As a valued customer, I have been patiently waiting for updates on this matter, but the prolonged delay has left me with no choice but to escalate this issue further.
The level of service I have experienced thus far is utterly unacceptable, and it fails to meet the standards I expect from your esteemed organization. I kindly request that you provide me with the necessary feedback regarding the status of my flexi account at the earliest convenience.
I must emphasize that if I do not receive a prompt and satisfactory response, I will be compelled to take this matter public, as well as seek assistance from the ombudsman. It is my firm belief that such action should not be necessary, as a reputable institution like yours should be committed to addressing customer concerns efficiently and effectively.
I trust that you understand the gravity of the situation and the potential consequences it may have for your organization's reputation. I anticipate a swift resolution to this matter and a timely update on the progress of my flexi account.