AF
Andrea F
1 reviews | Active since Apr 2015
21 May 2023, 19:39
COMPLAINT ABOUT PREMIUM CHARGED
Premium for credit life, disability and retrenchment not adjusted after bulk payment. FNB fails to adjust premiums for above when the liability which it is suppose to cover decreases. This is contractually incorrect. They cannot charge a fixed premium when the capital of the loan decreases. I want to premium adjusted as they indicated their rates as R2.80 per R1000. This is misrepresentation of the insurance agreement which is *******. Kindly phone me at *** Daniel
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Andrea F's updateReviewer Update
23 May 2023, 17:47Good Evening I was phoned and emailed and the response was that the rate for credit life is fixed and that they will email the initial contract. I requested their credit life policy wording to clear the air regarding the reduction of liability in exchanged for premium paid. Furthermore at initial stages the bank never offered that I may cede another policy to the credit, this is another flaw regarding policy protection rules and consumer protection. FNB you are in the wrong own up and let us resolve this amicably as you are doing this to all your loanbook clients, which amount to millions
AF
Andrea F's update23 May 2023, 17:47
Reviewer Update
Good Evening I was phoned and emailed and the response was that the rate for credit life is fixed and that they will email the initial contract. I requested their credit life policy wording to clear the air regarding the reduction of liability in exchanged for premium paid. Furthermore at initial stages the bank never offered that I may cede another policy to the credit, this is another flaw regarding policy protection rules and consumer protection. FNB you are in the wrong own up and let us resolve this amicably as you are doing this to all your loanbook clients, which amount to millions