COMPLAINT ABOUT MY DOWNGRADE FROM PREMIER TO GOLD ACCOUNT

Complain about FNB On the 04/04/2018 called FNB premier for downgrade from premier to gold cheque account due to too much charges on my account, the FNB put a request that they told me it takes 72hours then on the 10/04/2018 FNB called discussing my downgrade the consultant told me about premier pay as you use and he told me that you get free withdrawals up to R5000 at the Atm and free pos purchase then he said monthly free is R45.00 . I was given the impression that premier pay as you use is very less until yesterday when Luka from FNB called me and ask me whether they explain how it works then I told Luka that I was told pay as you use they give up to R5000 withdrawals at the atm free, pos purchase free, internet payment free, then Luka told me that is not true , we agreed that he must go and check the tape that the consultant called me on the 10th listen to our conversation and which he did . Today he called me to explain how it works and that he is sorry that the consultant told me wrong information. I am so angry that I have to wait again to downgrade to Gold cheque with the mistakes that was done by FNB consultant. And on the 10th I was charged . I want FNB to downgrade my cheque account from premier to gold with today with no charge on my account because is not my fault but their consultant who does not know his work . FNB overcharged me this month on the 15th March they charged me total of R300 then on the 31st March they charged me again which they said is because of Vat but is too much , total of R182.01 and again on the 10th they charged me R70 all amount they charged me come to R550 . Is too much for same month. Now their consultant **** and give wrong information that will cost me again charges when they downgrade. FNB will not charge me cause of their consultant who gave me wrong information , please check the conversation of the consultant who called me on the 10th as your calls are recorded. I am so angry . This is bad service. NO CHARGES SHOULD GO TO MY ACCOUNT AS FNB MISLEADED ME GAVE ME WRONG INFORMATION WITH PREMIER PAY AS YOU USE UNTIL THEY CALL ME AND MY ACCOUNT IS CHANGE.