Complaint about FNB

I've been provided with a most horrible service by FNB. In particular, I have a problem with the way in which my account being blocked has been (and is currently being) handled... i.e. not seriously at all. HAVE THEY ANY IDEA HOW HARD IT IS FOR SOMEONE TO DO ANYTHING WHEN THEY HAVE A BLOCKED BANK ACCOUNT?!

FOR GOODNESS SAKE, THAT'S WHERE MY MONTHLY WAGE IS PAID!

My account was blocked because my account apparently had some transaction that had to do with *****. I discovered this after going to the bank myself to figure out what was going on (mind you, I wasn't even notified when my account was blocked-- or why). I also found out the name of the investigator of this ***** case. I proceeded to attempt to call the Online ***** line 7 TIMES that day, and I've tried about 15 times since.

It took my having to get a FNB Branch Manager to call her in order to actually get her to talk to me. This happened yesterday. She told me she needed to confirm something and that she'd call me latest 12pm earlier this morning. She hasn't called. Nobody has called. And MY ACCOUNT IS STILL BLOCKED!

I haven't even been told what transactions are ********** up until now. IT'S BEEN 5 DAYS!

I'm becoming fed up with this bank and I am seriously considering leaving this bank. I simply want my account unblocked. I have never encountered such lack of care about a customer's situation in my life.

This is ridiculous!