Complaint About eBucks and Lack of Assistance

Hi

I am writing to express my disappointment regarding the ongoing issues with my eBucks account, which is not accumulating any points despite the promises made when I opened my account.

At the time of opening the account, I was assured that I would automatically qualify for eBucks. However, I am now being informed that I do not qualify, and I have been given different explanations without any proper resolution.

I have sent several emails and made numerous calls, yet no one seems willing to properly assist me or provide feedback. The service I have received has been extremely frustrating and disappointing.

I was also informed that the issue relates to an outstanding credit card account that prescribed more than 9 years ago. I do not understand why this matter is still being used against me after such a long period.

I feel misled by the promises made and disappointed by the lack of assistance and communication from FNB. I kindly request that this matter be urgently investigated and that I receive clear feedback and a proper resolution.

I look forward to your urgent response.