Complaint

Good day, I am not satisfied with the service I have received from FNB. I had a query regarding a debit order, only to wake up this morning and find that my account is sitting at a negative balance of R612.95. I called customer service for assistance, and although my call was answered, the agent unexpectedly disconnected the call without addressing my concern. Honestly, it feels like FNB does not value its customers. All I wanted was a clear explanation of how I could possibly be charged R612.95 in a single month when I am using an Easy Account. I would appreciate a detailed breakdown of these charges and an explanation of why such a significant amount was deducted from my account. I expect better customer service and transparency from FNB.