Complaint

Third complaint being logged...no positive response from FNB 12 days later just to pay my refund due to me?? After several emails, phone calls...etc even escalated to the manager of the credit card department and still nothing...12 days later??? How long can it possibly take??? Lynette Van Der Walt at Premier Resolution trying to assist and also still waiting on feedback from the credit card manager??? Can this please be resolved ASAP??? Complaint ref no ***NF