Complaint

Called the FNB contact centre but I didn't like how they've handled my query. I called to dispute one of my deposit orders but I didn't get assistance. I called again on the 23rd of December 2020 to get assistance regarding opening a new card for my new global account but I didn't get assistance as I was told that there is a hold and that I needed to FICA verify my account, the consultants did not know how remove the hold and to FICA verify my new global account. The consultants kept on transferring my call from agent to another.