1 reviews | Active since Sept 2023
Complaint!!!
Good day Sir/Madam/ Complaints Team,
Trust you find this email well.
A rude guy by the name of Koos on behalf of FNB called me from number: *** has called me requesting to come take pictures at my house since I requested special arrangement with the bank. Upon questioning him about this ordeal I requested this to be communicated via email, whereby I will also have his information as confirmation that indeed he was sent by FNB. Instead, what I received from him was unprofessional utterance whereby he used profanity telling me he doesn't work for me but the bank. Taking pictures of my house without proper procedure followed poses a great risk in violating my PoPi rights, unblocking *****ulent sale of my property, belittling me as a bond paying client doing business with the bank. I am not sure if FNB uses such individuals to intimidate us as black communities who are unfami**** with certain things or laws! As much as he says he doesn't work for me but the bank, I'm also a client of the bank and as part of my right I need information to be provided so I can know and understand that there's no act of *****. He swore at me and laughs at me when I ask for an email correspondence from the bank sending him to take pictures of my house. I am utterly disgusted that such a huge bank would hire such ****** people and do business with them at the expense of crushing their clients! I want this matter taken seriously and failure to do I will report this on all social platforms and on all consumer counsels and drag the name of the bank and tarnish the banks image.
It seems like a norm to some companies that when they use ****** people think they spark fear in this democratic country we live in.
I am a client and as I do business with FNB I deserve much respect. Being in arrears or requesting financial assistance mustn’t be used a tool to instil dear and ************. When I was paying the account well I was respected NOW that I’m in arrears I’m belittled and made to feel useless and inhuman, is it appropriate?
I want this guy investigated and his behaviour towards black clients and bank must inform me if it’s appropriate or not to be treated like a nobody paying thousands for almost 6 years and counting!
When you tell this Koos guy that I will report him to the bank he laughs and say I must go ahead as if he owns the company, judging by the manner he conducts himself you can tell that all paying customers undergoing financial stress are treated with such disrespect and the fact that this continues clearly means that the bank itself is condoning this treatment.
As I type this message I’m shaking in disbelief that such an institution as big as FNB allows such behaviour.
I’m certainly sure that I’m not the only person that has complained about thus so called Koos guy, and I’m off the belief that he only treats BLACK PEOPLE with such disrespect.
Should I not hear from the bank withing 48 hours this matter will be taken to different heights!
Your consultants only informed me about someone coming to take pictures after I had a fall with the Koos guy and I has to call the centre to confirm myself of what is happening. Attach an email from the bank informing me about what will happen moving forth specifically about the evaluator coming.
I feel disrespected by your email attachments, you are rushing into closing the email complaint that I raised without proper investigation and that is appalling. What customer service is FNB offering to its clients?
FYI before you rush to responding to an email, please do proper investigation. I am very disappointed in this lackadaisical, disorganized careless response.
This truly proves that you (FNB) are not interested in what your customers have to say and for the fact that you label my experience and frustration as “one word against each other” is truly astonishing and belittling.
You think being in arrears opens a door for being mistreatment and illtreated? TRY again NOT with me! I’m saying this again, I wouldn’t in my sober mind waste my time and contact the bank to confirm this guy's information and write a complaint because I seek attention or to divert the fact that I’m owing or in arrears. I know and understand the repercussions of being in arrears and as someone that works with customers daily, I know how a customer must be treated.
With your response I can clearly see that you are deliberately trying to defend this behavior and conduct. This strategy of installing fear by using bullies is ridiculous to mention a few.
Have you taken time to request the recordings I have with this Koos guy to confirm the reasons I sent a complaint? THIS GUY LITTERALY LAUGHED AT ME AND TOLD ME TO GO TO HELL WILL TAKE THE PICTURES WHETHER I LIKE IT OR NOT!!!
But no instead you are informing me that this is a one word against each other? WOW very impressive I must commend your response and clap back.
You hoping to close this case and move on to the next, I’m sure it’s off the same nature by the same person.
Your response to me just fueled anger multip**** by your ignorance!!! This is so distasteful truly unpleasant and NOT ACCEPTED.
PILLAY YOU HAVE FAILED DISMALLY IN HANDLING THIS COMPLAINT, IN YOUR WORLD BOOK OF RECORDS, A CUSTOMER IS NOT ALWAYS RIGHT! “Especially when they are owing the bank”
I AM DISMAYED BY YOUR LEVEL OF INTERLECT AND HORRIFIED BY THE MANNER YOU HAVE HANDLED THIS!
I don’t want to deal with a person of your calibre and prefer someone else handles this complaint before I publish this nonsense response you have provide to me on all related social platforms and media!
Your consultants only informed me about someone coming to take pictures after I had a fall with the Koos guy and I has to call the centre to confirm myself of what is happening. Attach an email from the bank informing me about what will happen moving forth specifically about the evaluator coming.
I feel disrespected by your email attachments, you are rushing into closing the email complaint that I raised without proper investigation and that is appalling. What customer service is FNB offering to its clients?
FYI before you rush to responding to an email, please do proper investigation. I am very disappointed in this lackadaisical, disorganized careless response.
This truly proves that you (FNB) are not interested in what your customers have to say and for the fact that you label my experience and frustration as “one word against each other” is truly astonishing and belittling.
You think being in arrears opens a door for being mistreatment and illtreated? TRY again NOT with me! I’m saying this again, I wouldn’t in my sober mind waste my time and contact the bank to confirm this guy's information and write a complaint because I seek attention or to divert the fact that I’m owing or in arrears. I know and understand the repercussions of being in arrears and as someone that works with customers daily, I know how a customer must be treated.
With your response I can clearly see that you are deliberately trying to defend this behavior and conduct. This strategy of installing fear by using bullies is ridiculous to mention a few.
Have you taken time to request the recordings I have with this Koos guy to confirm the reasons I sent a complaint? THIS GUY LITTERALY LAUGHED AT ME AND TOLD ME TO GO TO HELL WILL TAKE THE PICTURES WHETHER I LIKE IT OR NOT!!!
But no instead you are informing me that this is a one word against each other? WOW very impressive I must commend your response and clap back.
You hoping to close this case and move on to the next, I’m sure it’s off the same nature by the same person.
Your response to me just fueled anger multip**** by your ignorance!!! This is so distasteful truly unpleasant and NOT ACCEPTED.
PILLAY YOU HAVE FAILED DISMALLY IN HANDLING THIS COMPLAINT, IN YOUR WORLD BOOK OF RECORDS, A CUSTOMER IS NOT ALWAYS RIGHT! “Especially when they are owing the bank”
I AM DISMAYED BY YOUR LEVEL OF INTERLECT AND HORRIFIED BY THE MANNER YOU HAVE HANDLED THIS!
I don’t want to deal with a person of your calibre and prefer someone else handles this complaint before I publish this nonsense response you have provide to me on all related social platforms and media!