Complaint.

To say I am disappointed is an understatement. I have come to realise that the only way one gets assistance with the banks department that handles deceased matters is by complaining. After the TAT that was given to me had lapsed and no feedback or update, I called the fiduciary department once again. That was on the 29th of January. I spoke to Renae who advised she can only confirm that the request for transfer of funds is in progress but she will escalate to the 2IC, I asked what the turn around time for a response is and she advised anything until 7 business days. Seeing that I do have the email address for Kushik the 2IC, I emailed him/her and advised that I need feedback, I called earlier and waw told the matter would be escalated. Till this day, Kirk has not responded to my email. Nothing from the bank that even gives hope. A matter that has been going on since 11/12/2025, no progress, no communication, no update, just endless emails confirming what we already know which is they have renounced themselves as the executor of the estate. Anything else, no one bothers. Highly disappointed and wondering if the transfer of funds and closure of the personal loan will ever be dealt with.