Complaint

I logged a ***** case Friday 6th of October with fnb. Almost a week later and I haven’t received a call or communication from an advisor to somehow assist me . Furthermore I went on your Facebook page and I was told to wait 30 working days to get a call or I can call myself . Today I called and they advised that my documents were rectivrd however that’s all . I need urgent feedback and forsomrone to contact me for a change . I don’t expect such service from such a trusted institution!