Complaint

My mother's policy lapsed and nobody contacted her. There is enough money in her bank account to cover the premiums. I have a stop order to her account every 25 to cover the premiums. As the only child who is a widow with many responsibilities I took that policy in 2012 in order to have a decent funeral for her. She is a pensioner who received no communication from FNB as a customer, to be informed of the status of the policy as it debits her account directly. Email sent to Ombudsman to attent to the matter as my plea as her daughter responsible for her is for the policy to be reinstated because I won't have any money should anything happens to her