Complaint

On 30 November, EFT made - received OTP - no problem Next payment - NO EFT for 3 days. Contacted FNB Internet banking on 2 Dec. after battling to get through on a cell phone. Consultant wanted me to change/update my old laptop to an unknown programme. did not understand after explaining various times that I am an elderly person who do not have a smart phone and cannot update computers. Eventually the phone went dead and I had to leave the payment once more. Tried again 3 hours later for an OTP still nothing.