Complaint

On the 11th of December, I went and requested a transfer of funds from my late husbands account to the deceased estate account. I forgot to ask for the turn around time. Today I went the nearest FNB branch to ask for this which is Chris Hani The girl in black and white at the door made me repeat myself 4 times, she asked I sit down without explaining why. I learnt late that I'm I. Queue for the phone. The phone had no one Assisting clients as I was there for 35 min. I went back and she said yes your need is self service 15 min later I went to the people in uniform and asked for the turn around time, both of them don't know but assumed. No one bothered to ask another staff member or branch manager. I spent in total 58 min in a branch waiting just for a turn around time and I'm told "go to the phone for self service " What poor service FNB has. They should have given me the number instead A whole branch has no knowledge of the turn around time for a transfer of funds from a deceaseds account to the late estate account? I'm appalled really.