Complaint

I have lodged a number of complaints and follow up to Fnb housing/homeloans and the sad part is the complaints department responds in time to just let you know that the matter is being dealt with but to date the matter is not resolved.

Poor client service satisfaction. I've been trying to endorse my bond that I was told they dont do that and I challenged them with the deeds registrar rules of endorsing title deeds or substitution of debt. They confirmed that their systems were not doing that but will do it for me, as if they doing me a favour. I was promised that systems were being upgraded and this should happen in April but to date I have not heard from them.

A second issue arose when rates dropped and I queried why out of my two bonds, 1 decreased and not the other. Response was just negative as it stated that the other bond is being cancelled. So in other words, when a bond is being cancelled it does not enjoy the same attentiom as the other while they enjoy charging interest on it. I challenged that response and and Im still waiting for proper response.

I must say, I dont feel valued as a client and dont think I'll ever be valued at fnb. The rates scandal will forever be true and will always haunt fnb due to double standards. When you tell them that you're moving your business, the matter is prioritized but aoon as you relax they also relax and move onto other issues.