Complaint

I had a speed point machine from FNB, I asked them to collect it in July, as I was not using it anymore. I closed the account as I was renting it. I was advised that there is a 39days notice, of which they will debit money for rental month end. We agreed on that. They send a driver to collect the speed point a week later. The notice rental amount was debited, as per our agreement. The problem starts when they debited more than R400 in August 2024 and more than R900 in September 2024. I called them for an explanation what was it for. Both amounts were paid back to my account the next day. On the 17th October 2024 another debit of R7096,32 taken on the business account. I went to Katlehong crossing branch, I was given reference number, told Merchant division will call me. I never received any call from them. I went back to the same branch after 2days. I was there for more than an hour, I was given another reference, told Merchant division will call me. They put me on the line with my private banker, gave her all the information she requested. Promised to call me back, she never called. I called Merchant division, they wouldn't explain what is the debit for, I was told the matter is being escalated to collection. They will call me, of which they never called. The private banker couldn't answer my calls, started communicating with her on WhatsApp. She send a list with amounts from 01September2022 with amounts written on it until 02February2024. Asking her what is it for, she couldn't explain. She told me to call Merchant division. I called Merchant division again, they emailed me the same list with no explanation, they do not know what is happening. They do not want to reverse money to my account.