COMPLAINT

So I ordered a business debit card apparently in September last year according to your contact centre, and ever since then I did not receive a card, I went ahead and upgraded my personal account as well I don’t remember the exact date and I apparently automatically a card for this was ordered as well, I did not receive any of these cards and I do not remember your courier services making contact with me with regards to them, currently I need both of these cards and I am being told that I will be charged for both cards and no one can waive the fees with reason being that I never received the initial cards, apparently the FNB issued an order to the courier services saying they should destroy the cards, I don’t know on w3hat basis by now my issue is why will I be charged for ordering cards whereas I never received the initial cards? I need these charges to be waived due to the fact that I never had these cards, I have made contact with your contact centre and on both occasions I found the service unsatisfactory and really rude, I have had interactions with a whole lot of your agents but the ones I managed to take down were 2 calls, reference numbers RP*** and Rg*** I found both agents to be arrogant and refused to listen attentively to what I was calling to say, I want both cards to be sent to me as they were supposed to be and at no cost just like it was supposed to be if that can’t be done then I’ll have to close both my accounts with you guys.