Complaint

I’m extremely disappointed with the service I’ve received from FNB. The level of customer service is unacceptable for a bank of this size. When an agent finally contacts you, the experience is frustrating — they either cannot hear you properly or simply don’t understand the issue at hand.

It’s clear that FNB needs to invest in proper customer service training for their staff. As a customer, I expect to be heard, understood, and assisted efficiently. Unfortunately, that hasn’t been the case.

I hope this feedback is taken seriously and that steps are taken to improve the overall customer experience.