Complaint

Very disappointing service from FNB. I have been asking for a settlement offer from them on 2 personal loans account for the past month. I have been sent from pillar to post and at this stage i have given up hope of even settling these accounts. i called in and was sent to 2 external lawyers, i called them only for them to say they are waiting for FNB to give them a final amount, i was promised feedback in 3 days, its now 3 weeks and i am calling every week and told Friday. i emailed *** and the automated response says 3 days, i have emailed twice, still no response. where should i go for me to get joy and actually pay FNB as this is affecting my ability to get a job. can someone from FNB please contact me urgently with a response. the account numbers are *** and ***.